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Current Positions

Client Service Representative

Location: Ontario
Job Code: 26287
Status: PARTTIME

Date Posted: November 14, 2022

Client Service Representative - Part Time (Remote) - Days, Evenings, Weekends

POSITION SUMMARY:

This position will be responsible for providing efficient and effective customer service to both staff and clients with a focus on building and maintaining positive relationships.  All activities are conducted with the policies, procedures and standards of confidentiality of SE Health.  

RESPONSIBILITIES:

  • Provide schedule planning support to our clients and staff

  • Appropriately schedule staff to ensure client's needs are met

  • Update and maintain an electronic client database

  • File and maintain client records

  • Perform data entry of all relevant client, employee and billing information

  • Respond to all caller inquiries with efficiency and appropriate urgency

  • Provide staffing support to clients responding to last minute scheduling changes

  • Investigate and follow up in errors/discrepancies in services ordered or provided

  • Other office administrative duties as assigned

Requirements:

  • Attention to detail ensuring accurate and complete data entry

  • Must be available evenings and weekends and statutory holidays

  • Intermediate data entry/keyboarding skills

  •   Excellent reading comprehension and excellent verbal communication skills
  • Demonstrated customer service skills and problem solving

  • Adaptability and the ability to deal with tight deadlines

  • Ability to work independently

  • Ability to prioritize, multi-task and deal with competing priorities

  • Demonstrated creative problem solving is required

  • Good personal organizational skills

  • Courses in medical administration or health care training are preferred

  • Basic computer skills in MS Word and MS Excel are preferred

About Us:

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.  We’re a great place to work, and we hope you’ll join our team.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.  Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.

Please apply online Rachelweatherbee@sehc.com 

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