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Current Positions

Director, Nursing and Personal Support

Location: Kingston
Job Code: 26310

Date Posted: November 15, 2022

Through your passion for delivering best in class client care, you will establish an environment for staff that empowers them to act within the highest caliber of professional and ethical conduct, with patient safety at the forefront.  Your proven leadership and experience in developing a culture of continuous improvement by leading by example will be pivotal to your success in this role.

Reporting to the Regional Director, the successful candidate provides leadership in the implementation of a robust quality, client safety and risk management program within the Service Delivery Centre located in Kingston. The Director of Nursing and Personal Support fosters a culture of continuous quality improvement and excellence by working with partners to develop and enhance systems and processes that embed dimensions of quality across the portfolio. A strong focus on leading practices, standards, client-centeredness, contract management and safety are paramount to support the organization’s strategic priorities and align with the overall vision and mission of the organization.


  • Supports the Regional Director in strategic dialogue with internal and external partners and stakeholders to drive ideas and strategies for advancing collective quality practices and outcomes.

  • Responsible for continuous quality improvement of safe quality home and community client care and client/caregiver experience, adopting the quadruple aim of quality framework and leading practices for measurable results.

  • Leads Accreditation preparation at the site level and contributes to organization’s activities to ensure an Exemplary status of achievement.

  • Leads development of site level management teams in quality improvement and enhancing performance driven culture.

  • Works in partnership with the Regional Director and the Advanced Practice Leader and the site leadership teams to drive a culture of quality improvement and client safety.

  • Supports the preparation and presentation of quarterly quality and safety material for review with the Regional Director, and with external funders and partners.

  • Leads partnership management with HCCSS funders, regional OHT, and other future potential partners.

  • Contributes to the development and execution of the SE Health’s HOPE Clinical Model of Care at the site, ensuring sustainability of practices for long-term success.

  • Contributes to business development activities.

  • Models leadership attitudes and behaviors consistent with SE Health values, including a relentless focus on person-centered care, excellence, accountability, collaboration, equity, and innovation

  • Provides performance management of the nursing, and personal support leadership team, including the ongoing evaluation of performance and the development of skills and competencies required to achieve SE’s vision and strategies

  • Participate with funders as required to ensure contractual obligations are being met

  • Drive processes and metrics forward in alignment with the business strategy (example: lost revenue, missed care, client and employee satisfaction etc.)

  • Supports local leadership team in the coaching and managing of staff with performance issues and consult appropriately with HR



  • A regulated health care professional designation (RN) required holding a current professional license, in good standing, to practice in Ontario

  • A Master’s degree in health care, leadership, business or equivalent is preferred

  • Recent and relevant clinical knowledge and expertise of Older Adult care needs

  • Ability to promote and facilitate evidence-based practice within a community setting

  • Demonstrated effective critical thinking, analytical, decision making and problem-resolution skills

  • Demonstrated expertise and ability to apply, teach, coach and mentor individuals and teams

  • Good understanding of data, people analytics and business intelligence concepts to aid in strategic decision-making

  • Working understanding of reporting/business intelligence tools for making decisions and capacity planning

  • Superior communication skills and ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization

  • Ability to influence others and able to establish credibility with all levels of the organization, challenging the status quo and being a catalyst for positive change

  • Ability to distill complex information into clear, concise messages

  • Excellent organization, planning and time management skills

  • Ability to manage multiple, often competing priorities

  • A minimum of 5-7 years of leadership/management experience in a health care organization.

  • Excellent interpersonal and verbal/written communication skills.

  • Knowledge of quality and risk management practices.

  • Complete MS Office familiarity is required

  • A vehicle, valid driver’s license with travel required

About Us:

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.  We’re a great place to work, and we hope you’ll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at  at your earliest convenience.

Please apply online