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Current Positions

Location: Toronto
Job Code: 21260

Date Posted: November 22, 2021


Reporting directly to the Director of Care (DOC) the House Coordinator (HC) is a key member of the Journey Home Hospice interdisciplinary team. The HC is responsible for routine cleaning of all areas of the hospice including patient rooms, restrooms, spas, team hub,  kitchens, dining rooms, living rooms, solariums, reflection room, public gathering spaces, administrative office wellness room and foyer. The HC is responsible for wiping equipment, cleaning furniture and floors, emptying trash, restocking supplies and vacuuming carpets using various cleaning chemicals, disinfectants and equipment. The HC may assist with making beds and laundry. The HC is responsible for the “terminal clean” of  patients’ rooms as required and therefore ensures that proper infection-control policies are being followed. Occasionally, the HC will attend in-service training. Such meetings can include updates on hospice policies, best practices, new equipment demonstrations and team meetings. The HC will work with the DOC to develop an effective cleaning schedule in order to maintain the highest standards of hygiene in a hospice healthcare setting.

At times the HC will be asked to cook and serve meals (lunch, dinner and snacks) for patients and their families/friends. The position also manages interior maintenance in collaboration with the DOC. The position will also provide general support, including greeting visitors, answering the door bell, responding to patient calls as appropriate, and occasionally answering phones.

The position will also bake desserts, grocery store runs, maintain general cleanliness of the facility, and restock low items from supplies, often with the support of volunteers.

Schedule of Hours

37.5 hours per week; 5 x 7.5 hour shifts per week; potential for some weekend and evening work


In the role of HC, the individual is accountable to ensure the duties are completed in accordance with the highest standards and best practices in infection control policies, Hospice palliative care, and time management. As a member of the hospice interdisciplinary team, the HC is accountable to the patients and their families, ensuring cleanliness and efficiently in order to offer the safest, most sustainable care.


The HC is expected to demonstrate professionalism through excellence in knowledge, judgement and behaviour. While carrying out the duties of this position, the HC will demonstrate our core values of respect, honesty and equity. The HC honours confidentiality and the autonomy of the patients, staff and volunteers. The HC always demonstrates sensitivity and compassion to hospice patients and their families. The HC must be able to alter their work in response to the unique situations affecting each patient. As a member of the Hospice interdisciplinary team, the HC must demonstrate appropriate conflict resolution strategies and participate in reflective practice to identify challenges and contribute to solutions.


  • Cleaning all areas of the hospice (including floors, wall and ceilings)
  • Clean and complete patient room change over as required
  • Dusting and cleaning of all floors
  • Dusting, washing and polishing furniture and fixtures
  • Cleaning all areas of the hospice kitchen and dining room
  • Cleaning and vacuuming of carpets
  • Gathering and disposing of garbage
  • Completing terminal clean of patients’ room as necessary
  • Cleaning of administrative offices (including dusting and vacuuming)

Other Duties:

  • Personal care and activities of daily living as needed based on the changing day to day needs of the patients and also prepare, serve, and store food in compliance with all laws, rules, regulations, policies, and procedures as they relate to food service.
  • Perform weekly, monthly, and quarterly safety checks as described in the safety checklist.
  • Shop for groceries and household supplies regularly and as needed.
  • Maintain kitchen sanitation and safety standards.
  • Direct volunteers as directed by the Volunteer Manager or DOC.
  • Treat patients and visitors with warmth, compassion, and respect.
  • Overall tiding and maintaining the integrity and design of the space and additional duties as assigned


  • Grade 12 or equivalent and completion of the HPCO volunteer 10 week training program and JHH enhanced training modules (must obtain within six months of hire). PSW certificate would be preferential
  • Ability to read, write and speak English fluently
  • Previous healthcare experience
  • Thorough understanding of WHMIS requirements and training
  • Good understanding of healthcare Infection Controls Practices and Procedures
  • Ability to use commercial cleaning products and equipment and to work with cleaning agents and germicides
  • Ability to set and adjust priorities and organize work in response to hospice needs
  • Ability to work closely with hospice staff including ability to accept assignments, delegation requests and follow instructions
  • Ability to communicate effectively with patients, families, volunteers, and the hospice staff, both verbal and written
  • Ability to work independently and as part of the team

Working Conditions:

  • Ability to move/lift 25lbs
  • Ability to stand for long periods, repetitive reaching, repetitive bending, pushing and lifting using good body mechanics
  • Ability to work safely with bodily fluids and potentially infectious diseases, using personal protective equipment when required
  • Ability to work safely with hazardous materials such as oxygen, cleansers, medications, etc

About SE Health

SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health,  SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at  at your earliest convenience.

Please submit your application by Monday November 29th 11:59pm (EST)

Please apply online