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Current Positions

Junior Telecom Specialist - Summer Student

Location: Ontario
Job Code: 23421
Status: Student Placement

Date Posted: May 06, 2022

About Us:

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.  We’re a great place to work, and we hope you’ll join our team.

POSITION SUMMARY:

As a member of the IS and Operations Team, you will provide key support in the evaluation, installation, maintenance and day-to-day support of a variety of communications equipment and be actively involved in the planning & implementation of telecom projects and initiatives.

Key Responsibilities:

  • Process MACDs (move/add/change/delete) activities
  • Provide timely virtual support for escalated inquiries/issues
  • Identify, evaluate, test & implement voice solutions and enhancements to support business needs
  • Process telecom equipment requests
  • Assist in the development and delivery of training to new staff or when new telecom and contact center related solutions are implemented
  • Other sundry duties as required

Qualifications:

  • Working toward a College diploma/degree in telecom and/or related discipline will be considered an asset
  • Able to think in a logical manner, troubleshoot & investigate issues presented by the user community via remote desktop software to resolution
  • Knowledge & proficiency in the use of various network & telecom technologies & peripherals including but not limited to  VoIP, Avaya platforms, as well as PSTN, T1, VPLS/MPLS, QoS, Videoconferencing, headsets, CDR & Billing systems, and networking devices
  • Proficiency with MS Office products, Windows 7, including MS Project, Visio & Excel
  • Able to install, test and diagnose software issues,
  • Able to multi-task and organize self to manage multiple activities & issues, including but not limited to managing service desk  ticket escalations
  • Excellent communication, interpersonal and customer service skills
  • Ability to work independently and in a team environment
  • Strong documentation & organizational skills

 

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.  Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at humanresources@sehc.com at your earliest convenience.

Please apply online christalwasher@sehc.com

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