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Current Positions

Location: Ottawa
Job Code: 18287
Status: FULLTIME

Date Posted: July 21, 2021

POSITION SUMMARY:

As a Health Services Supervisor (Nursing Manager - RN), you will oversee the delivery of client care for a designated area in our Ottawa region.  You will ensure high quality clinical care is delivered by engaged and experienced nurses.  You will manage client, employee, and operational metrics to ensure team performance.  You will support the team drawing from the expertise you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills. 

RESPONSIBILITIES AND ACCOUNTABILITIES.

Operational Results

  • Provide leadership and engage the team of approximately 50 staff to achieve or exceed performance targets

  • Maximize team performance through the effective and efficient utilization of resources, including optimization of RN and RPN scope of practice.

  • Promote engagement with SE’s private pay business, as appropriate for client circumstance.

  • Utilize projections in determining and forecasting resource needs.

  • Compile, analyze, and evaluate data to support evidence based decision making.

  • Implement communication strategies to promote shared vision and collaborative working relationships.

  • Engage with and support special projects or new programs as required.

 People Management and Team Development

  • Regularly evaluate performance and ensure the development of skills and competencies required to achieve Saint Elizabeth’s vision and strategies.

  • Coach and manage employees with performance issues and consult appropriately with Human Resources.

  • Interview, select, hire and onboard/orient new employees.

  • Follow employee relations/labour relations processes and relevant policies and procedures.

  • Facilitate and maintain team development, by providing opportunities to support staff education.

  • Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

 Quality Service Delivery:

  • Manage high risk issues, conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.

  •  Respond to client feedback and service inquires in a responsive and timely manner.

  • Ensure client care plans are appropriate and executed consistently

  • Communicate with staff and stakeholders in an effective and timely manner

  • Conduct or facilitate home visits for the purpose of customer service

  • Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS:

 A regulated health care professional designation (RN) required holding a current professional license, in good standing, to practice in Ontario

  • 3-5 years management or supervisory experience in a health care organization.

  • Bachelor’s degree  is required (RN) - Registered Nurse

  • For internal Saint Elizabeth employees we would be looking for minimum 1-2 years’ experience in a leadership capacity.

  • A minimum of six (6) months community nursing experience preferred.

  • Demonstrated Saint Elizabeth’s values and core leadership competencies.

  • Excellent interpersonal and verbal/written communication skills.

  • Ability to work independently and as part of a team.

  • Sound understanding of documentation standards.

  • Critical thinking and sound problem solving skills.

  • Thrives in a fast paced environment, with multiple competing priorities.

  • Outcome-oriented and able to achieve desired results. 

  • Demonstrated leadership skills.

  • Excellent computer skills/knowledge and familiarity with scheduling systems

  • Ability to work in an on-call after hours rotation

  • Updated immunization record, clear criminal background check and Vulnerable sector check is required upon hire

  • A vehicle and valid driver’s license and willing to travel in Ottawa and surrounding counties to support our Nursing Programs

About us:

SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.

 

Saint Elizabeth is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at hresources@saintelizabeth.com at your earliest convenience.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please apply online christalwasher@sehc.com

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