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Current Positions

Location: Edmonton
Job Code: 10443

Date Posted: February 15, 2019


Lead change management and continuous improvement initiatives within the service delivery sites to ensure optimal performance and achievement of key metrics.


  • Monitor operational KPI’s to ensure performance is conformed to standard.

  • Identify and implement cost reduction initiates that will have direct impact on the bottom line

  • Develop/Implement/Execute periodic audits on the operations to maintain quality assurance

  • Training, health & safety, work well audit, employee engagement,

  • Productivity, staff utilization, non-billable

  • Data integrity

  • Evaluate current operational process and identify areas of deficiencies

  • Develop solution models to redesign/improve the process utilizing statistical analysis and data intelligence

  • Leverage LEAN/SIX SIGMA principles as a change management

  • Ability to champion critical operational projects with multiple stakeholders under strict timelines and a culture of resistance to change

  • Leverage agile management principles to drive results

  • Ability to reinforce accountability to timeline and results

  • Work collaboratively with different functional areas to obtain buy-in for process changes



  • RN with current registration with CARNA in good standing

  • A Bachelor degree in a health care related field required (e.g., Bachelor of Science in Nursing (BScN)

  • Strong LEAN and SIX SIGMA experience preferred

  • Strong Project Management and Agile Method experience

  • 1-3 years of people management experience in service operations

  • Excellent training, coaching, verbal communication skills

  • Strong technical background utilizing business intelligence tools, analytics, simulations

  • Experience with statistical process control (SPC) is preferred

  • Ability to work independently, take initiative and be self-directed and work with others in the context of a team

  • Superior analytical, research, judgement, and problem-solving skills; takes personal initiative to apply these skills independently/without direction

  • Performance driven, accountable for results.

About SE Health 
SE Health (Saint Elizabeth Health Care) is a social enterprise applying our knowledge, vision and drive to forever impact how people live and age at home, today and into the future. As a not-for-profit organization with Canadian roots and 110 years of expertise, we bring quality excellence and innovation to home care, seniors lifestyle and family caregiving. Through our team of 9,000 Leaders of Impact, we deliver 20,000 care exchanges daily, totaling 50 million in the last decade alone.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at at your earliest convenience.