POSITION SUMMARY:
Status
Reporting to the Administrative Manager and/or designate the Receptionist will be responsible for all aspects of reception and office procedures.
Status: Casual
POSITION RESPONSIBILITIES:
- Organizes and maintains the functions of the reception desk.
- Greets and communicates with all residents, guests, staff, volunteers, and visitors in the facility in a courteous and professional manner.
- Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner. Takes message if necessary. Ensures a return call (to caller) if person is not available.
- Monitors and responds to the tenant emergency call system (Lifeline).
- Coordinates shift coverage due to short calls (less than 24 hours’ notice); thereby, filling the vacancy (due to sick calls, etc.); as required. Following established facility guidelines/procedures.
- Supporting the activities of the reception team: orienting members to the work routines, assisting with task and ensuring accurate and timely task completion.
- Follows policies and procedures of the facility.
- Responsibility for the booking of any rooms for meeting/training.
- Performa all other duties as required.
- Booking vacant shift, ensuring adequate staffing as per the schedule and licensing requirements while adhering to the collective agreement and relevant procedures.
POSITION QUALIFICATIONS:
- Grade 12 education.
- Graduation from a Secretarial/Administration program would be considered an asset.
- 2 years recent related experience or an equivalent combination of education, training or experience.
- Computer literate with intermediate or advanced Excel and Word.
- Excellent written and oral communication skills.
- Customer service oriented; interest/passion working with seniors.
- All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
- Strong interpersonal and communication skills.
- Proficient computer skills in Microsoft Office software ( Word, Excel, Mail and others)
- Exceptional attention to detail and accuracy.
SKILLS AND ABILITIES:
- Ability to type 45 wpm.
- Ability to plan, organize and prioritize.
- Knowledge of general office procedures.
- Ability to manage high volume of work and manage several tasks at once.
- Ability to work independently and in cooperation with others.
- Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents.