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Current Positions

Location: Toronto
Job Code: 20779
Status: FULLTIME

Date Posted: October 15, 2021

Reporting to the Vice President, Clinical Practice, Quality & Senior’s Health, the Regional Director provides strategic clinical and operational leadership for the Senior’s Health portfolio in Ontario.  In this role, you will be a passionate advocate and leader in helping SE Health to meet its vision:  to forever impact how people live and age at home, across Canada and around the world.  The Senior’s Health portfolio includes seniors living and long-term care facilities under SE Health management, as well as strategic growth opportunities for SE Health’s Model of Care of Older Adults.  Management responsibilities focus on quality for all residents and clients under our care; and on providing exemplary leadership support for our people, so each and every one is enabled to provide the very best care and service possible.  Further, the Regional Director leads partnership building and management with funders and partners (i.e., Baycrest Health Sciences, Cedarhurst Dementia Care Home, and Region of Halton and Halton Health Services).

The Regional Director, in collaboration with other leaders in the Senior’s Health portfolio, fosters a culture of continuous quality improvement and excellence by working with partners to develop and enhance systems and processes that embed dimensions of quality across the portfolio. A strong focus on leading practices, standards, client-centeredness, and safety is paramount to support Senior’s Health portfolio’s strategic priorities and align with the overall vision and mission of the organization.  Exemplary leadership skills to help craft and maintain an exceptional work environment in which our people thrive, and a strong operational and entrepreneurial business acumen to lead, manage, and grow the business are all key success factors.

SE Health is a national health care provider that has been opening the door to new possibilities and care experiences for more than a century. Recognized as Canada’s largest social enterprise, they are one of the largest diversified home health organizations in Canada, with a mandate to bring Hope and Happiness to lives across the country. SE Health provides health care services across many areas of the health system, including home and community care, long-term care, acute care and primary care. SE Health’s  customers include governments, regional health authorities, hospitals, the seniors’ living sector, community organizations and consumers. To learn more, visit their website at: https://sehc.com/

RESPONSIBILITIES:

  • Responsible for safe quality and excellent resident care and resident experience, with adoption of leading practices, standards and contractual requirements, and ensuring the achievement of service standards and financial targets at the select sites.
    • Collaborate with the site management teams to build the annual performance plan in alignment with SE Health strategic goals and Model of Care for Senior’s Health
    • Support the Site Managers in managing the facility budget(s) to achieve quadruple aim objectives for each site
    • Implement communication strategies to promote shared vision and collaborative working relationships
    • Implement facility/program changes, providing project and change management leadership
    • Accountable for the preparation and presentation of quarterly quality and safety material for review with the Vice President, and with external funders and partners.
    • Complete regular performance reviews with SE Health internal leadership, as well as with key customers and other stakeholders
    • Ensure facility quality and operating compliance to provincial regulations
    • Lead new site implementation activity including development and implementation / oversight of detailed project plans in collaboration with Business Development
    • Provides leadership for people management, engagement, and team development.
  • Drives a culture of quality improvement and client safety.
    • Leads development of site level management teams in quality improvement and enhancing performance driven culture.
    • Works in partnership with the Advanced Practice Leader and Analytics and Decision Support Leader, and the site leadership teams for execution of Quality, Risk and Performance framework within the Ontario Senior’s Health portfolio.
    • Leads Accreditation preparation for the Ontario Senior’s Health portfolio.
  • Leads partnership management with existing and future potential partners.
    • Ensure standardized systems and procedures are in place and adhered to in order to facilitate excellence in quality services
    • Act as primary point of escalation in Ontario for operational issues
    • Manage high risk issues and manage/conduct complaint and incident investigations relating to client/staff issues
    • Direct/coach facility managers to develop appropriate risk management action plans
  • Leads the execution of the SE Health’s Model of Care for Older Adults.
  • Supports the Vice President in strategic dialogue with internal and external partners and stakeholders to drive ideas and strategies for advancing collective quality practices and outcomes.
  • Contributes to business development activities.
  • Models leadership attitudes and behaviors consistent with SE Health values, including a relentless focus on person-centered care, excellence, accountability, collaboration, equity, and innovation

QUALIFICATIONS:

  • A registered nurse leader holding a current professional license, in good standing, to practice in Ontario.
  • Master’s Degree with a focus on Health Sciences, Health or Business Administration, or related field.
  • Minimum five (5) to eight (8) years related experience in a formal nursing executive leadership role.
  • Strong leadership skills and experience in building, mentoring and coaching teams across multiple sites
  • Solid knowledge of quality, risk and improvement methodologies including process mapping, statistical analysis, ERM practices, measurement and tools, and knowledge of applicable legislation.
  • Experience in developing and executing both short and long-term quality improvement strategies with proven ability to scope, plan, execute and track complex projects in a health care environment
  • Understanding and experience with client experience design methodologies

CORE COMPETENCIES REQUIRED: 

  • Exceptional ability to nurture positive, professional relationships with different stakeholders (internally and external)
  • Exceptional track record of leadership and change management for care excellence in complex environments
  • Knowledge of service delivery models used in seniors living and care of older adults, including the roles of health care professionals
  • Demonstrate exceptional communication and interpersonal skills
  • Resilient, flexible, adaptable, and responsive to change
  • Self-directed with an ability to organize, plan, prioritize, and multi-task and think both analytically and critically with attention to detail
  • Proven leadership skills with the ability to inspire people in spreading “Hope and Happiness"
  • Excellent verbal and written communication skills, utilizing tact and diplomacy

About SE Health

SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19 by October 30, 2021.  Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at humanresources@sehc.com  at your earliest convenience.

Please apply online stephanienobes@sehc.com

 

 

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