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Current Positions

Location: Windsor
Job Code: 21054
Status: PARTTIME

Date Posted: October 29, 2021

POSITION SUMMARY:

Responsible for the efficient and effective scheduling of clients with a focus on building and maintaining positive internal relationships with front line staff and other administrative staff.   All activities are conducted within the policies, procedures and standards of confidentiality of Saint Elizabeth.

POSITION RESPONSIBILITIES:

  • Respond to all inbound calls from front line staff and take immediate action as needed

  • Assign primary and/or partner care provider to all unbooked visits to ensure continuity of care in the provision of service delivery

  • Adjust schedule plans in accordance with changes in the service plan in an appropriate and cost-effective manner and in consultation with the front line staff and management and/or their delegate if necessary

  • Adjust schedule plans in accordance with changes in staff availability (book offs, sick days) in Procura in an appropriate and cost-effective manner and inform front line staff of new assignments for same day

  • Maintain availability in Procura as outlined in the master schedule

  • Maintain automated scheduling systems that reflects current client/employee preferences

  • Investigate Not Seen Not Found (NSNF) visits as forwarded by the CellTrak Coordinator

  • Provide follow-up on missed visits as forwarded by the CellTrak Coordinator

  • Discharge clients in Procura when service ends

  • Maintain continuous information flow amongst internal staff (i.e., medical orders, referrals, client information)

  • Maintain data quality and integrity of client information in Procura

  • Provide excellent customer service to internal and external customers with efficiency, courtesy and appropriate urgency

 

QUALIFICATIONS:

  • Relevant post-secondary education

  • MS Office computer skills at an intermediate level

  • Experience with management of multiple databases

  • Courses in medical administration or health care training are preferred

 

POSITION REQUIREMENTS:

  • Familiarity with community health care services and client service coordination experience is preferred

  • Must be available to work Wednesdays 4 pm- 9 pm and every 5th weekend (Saturday & Sunday) 7 am- 3 pm rotating with 1 pm- 9 pm

  • Adaptability and an ability to deal with uncertainty

  • Demonstrated creative problem solving

  • Ability to prioritize and deal with tight deadlines

  • Intermediate reading comprehension and excellent verbal communication skills

  • Efficient and accurate data entry skills

  • Exceptional organization, planning and time management skills

  • Ability to work independently and as part of a team

  • Experience in analytical analysis and critical thinking

  • Proficiency in Procura and ACS is strongly preferred

 

About us:

SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Health is honoured to be a three-time recipient of the Canada Order of Excellence and one of Forbes’ Best Employers for 2020.

SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.  Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at  humanresources@sehc.com  at your earliest convenience.

Please apply online devinapersaud@sehc.com

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