POSITION SUMMARY:

Reporting to the Billing Manager, we require a dynamic, results-oriented Billing and Collections Supervisor for our Home Office Finance Dept. based in Markham. You will provide exceptional day to day leadership to our staff team focused on billing, payment and collection administrative process delivery. You will work collaboratively and proactively on improvement initiatives and new implementations to meet emerging business needs.

To succeed in this position, you are passionate about people as well quality and risk controls and value focused processes. You are a proven team leader, a problem solver and an effective change agent. You are detail and results oriented and demonstrate excellent communication skills.

This is a hybrid role.  The role is primarily virtual with occasional travel to the Markham office for specific business needs.

RESPONSIBILITIES:

• Supervises home office billing team (10-12 direct reports) for national, multi-company health services organization ensuring successful performance to meet processing deadlines, with accuracy and efficiency across variety of business groups, funders, processes and software applications.
• Works closely with Billing Manager to collaboratively support the Billing Team, which primarily work remotely, to successfully achieve business needs in a fast paced changing environment.
• Team responsibilities include:
  • Billing file/invoice generation & payment reconciliation – electronic files and manual invoices for Ontario HCCSS, template and manual billing to contract funders and private pay/direct to consumer invoicing on varying cycles.
  • Payment processing for various methods i.e.- EFT, cheque, credit card, etc
  • Collection tasks – outstanding A/R review, payment follow up, dispute investigations.
  • Billing Rate Maintenance and system set up support tasks with manage
  • Collaboratively sets goals and solves problems working with direct team members and other internal teams such as Accounting, Quality, Operations, IS -Tech support.
  • Provides customer support and communications to external contacts - including governments, hospitals, community agencies, private businesses, direct pay consumers, insurance etc.  
  • Effectively manages employee performance and identifies and implements opportunities for professional development. Educates, coaches and develops staff to sustain a cohesive high performing team.
  • Ensures implementation of rate changes and other billing related setups within various systems per funder contract agreement and direction
  • Monitors outstanding accounts for collection processes and supports team with complicated cases including collaboration with operations, funders and collection agency where needed.
  • Provides support with financial reporting and analysis for regular period cycles and ad hoc needs.
  • Proactively identifies, acts to address, and raises issues where support needed to resolve in a timely manner
  • Supporting new business growth and development opportunities in the changing healthcare industry
  • Other tasks as assigned

REQUIREMENTS:

• Minimum 3 years’ experience supervising minimum of 5-7 people, including a strong teamwork orientation and a hands-on, proactive leadership style to support positive team spirit to stretch and adapt.
• Strong written and oral presentation and communication skills.
• Knowledge and experience with billing, payment and collections processes, preferably within healthcare sector.
• Proven ability to multitask, meet deadlines and deliver results in a fast-paced environment.
• Agile approach with effective change management skills to thrive and promote positivity and a “we can do it!” attitude in rapidly changing business environment.
• Quality and risk-control mind-set to develop and implement new processes for continuous quality improvements and determine incident significance and root cause is required.
• Process development/improvement training or experience.
• Ability to organize, prioritize and achieve outcomes with and through others.
• Attentive to details with focus on accuracy of results.
• Strong ethical decision-making skills.
• Exceptional customer service skills are required to effectively interact with staff, management and external customers.
• Comfort working and supporting the team in a virtual environment
• Familiarity with below software is preferred:
  • Microsoft Dynamics/Great Plains
  • Procura, Alaya Care
  • Micro Strategies as BI reporting tool
  • Excel - Advanced skills– pivot tables, formulas, template building

ABOUT SE:

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition Team at careers@sehc.com at your earliest convenience.