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Current Positions

Customer Service Representative

Location: Hamilton - Wentworth
Job Code: 20283
Status: FULLTIME

Date Posted: September 20, 2021

About Saint Elizabeth

SE Health (previously Saint Elizabeth Health Care) is a Social Enterprise applying our knowledge, vision and drive to forever impact how people live and age at home. With Canadian roots and 110 years of expertise, SE Health is a not-for-profit charitable organization delivering quality care, innovative solutions and education to people where and when they need it. Through our team of 9,000 Leaders of Impact, we deliver 20,000 care exchanges daily, totaling 50 million in the last decade alone.  In 2019 we were honoured to be recognized by Forbes as one of Canada's Best Employers.

Here are many reasons why you will want to bring your talent to our team: 

  • You will be part of a distinguished Canadian, not-for-profit organization with a century of experience

  • You will experience opportunities to use many of your skills and expand your knowledge

  • Ongoing opportunities for continuing education, training and professional development

  • Total Rewards program which includes group benefits, and pension plan

  • Education bursaries

  • Extensive paid orientation and preceptorship program

  • Subsidized PSNO memberships

  • Tuition Assistance Program

  • WorkPerks®, which gives access to exclusive discounts from leading brand name companies and trusted local businesses. 

POSITION SUMMARY:

Working from virtual and in our Service Delivery Centre in the future based in Hamilton, this position will be responsible for the efficient and effective coordination of client care. This position is a 1 year contract. 

RESPONSIBILITIES:

  • Provide schedule planning support to health care team

  • Appropriately schedule staff to ensure continuity of care in the provision of service delivery

  • Update and maintain an electronic client database

  • File and maintain client records

  • Perform data entry of all relevant client, employee and billing information

  • Respond to all caller inquiries with efficiency and appropriate urgency

  • Provide support to billing activities

  • Generate and distribute various scheduling and billing reports

  • Investigate and follow up in errors/discrepancies in services ordered or provided.

  • Other office administrative duties as assigned.

REQUIREMENTS:

  • Must be available to work 8 hour and 10 hour shifts days, evenings, two weekends out of seven rotation and stat holidays.

  • Must have a quiet confidential space to work from home the position will be in office and virtual 

  • Must have access to high speed internet and a computer

  • Intermediate data entry/keyboarding skills

  • Experience using a PC and multiple databases

  • Intermediate reading comprehension and excellent verbal communication skills

  • Demonstrated customer service skills and problem solving

  • Adaptability and the ability to deal with tight deadlines

  • An ability to work independently

  • An ability to prioritize, multi-task and deal with competing priorities

  • Good personal organizational skills

  • Courses in medical administration or health care training are preferred

  • Experience working for a community health provider is preferred

  • Related work experience and a familiarity with community health care services is preferred

  • Basic computer skills in MS Word and MS Excel are preferred. Experience with Procura is an asset

  • SE Health is monitoring the global COVID-19 pandemic closely and following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities. Our top priority is the health and safety of our clients, their families and our staff.

  • Saint Elizabeth is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at hresources@saintelizabeth.com at your earliest convenience. You will also be briefed on the Company’s policies, including its policies regarding human rights, accommodation and the Accessibility for Ontarians with Disabilities Act (“AODA”) during your orientation process.

  • Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19 by October 30, 2021.  Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

  • Please apply online to aimenzaki@sehc.com

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