We are hiring a Full-time Lead Service Coordinator in Central East
ROLE SUMMARY:
While working as a SDC Lead, provide team leadership by maintaining staff coverage, providing coordination support to peers, assisting with the onboarding of new Coordination staff, operational support and improvements. Primary back up coverage to the Administrative supervisors.
RESPONSIBILITIES:
- Liaise with SDC leadership on conflict resolutions for coordination and qualitative improvements on process
- Assist with the facilitation of team meetings and training sessions
- Running reports and correcting errors as requested
- Assisting with the orientation of new Coordination staff
- Provide team support by managing and escalating operational issues
- Liaise with other support groups to report issues and/or seek solutions (i.e. WFM, IS Help, Telecom etc)
- Attend management meetings and actively participate in development of strategies
- Respond to requests for operational updates and feedback
REQUIREMENTS:
- Excellent communication and interpersonal skills
- Ability to effectively interact with staff and management
- Understand how to motivate, coach and encourage
- Demonstrated customer service, problem solving and organization skills
- Ability to prioritize and handle multiple tasks in a high pressure environment
- Capability to provide out-of-the box ideas and challenging the ‘norm’ with logical ideas
- Suggestions on supporting a fun, high energy environment
- Applicants have to be a current SE employee in good standing
- Minimum 1 year experience in a Service Coordination role
About SE Health
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.
Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.
AI and compensation details:
We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The hiring pay range is $40,000- $51,000 based on experience.