We are hiring a Full-time Lead Service Coordinator in Central East
ROLE SUMMARY:
While working as a SDC Lead, provide team leadership by maintaining staff coverage, providing coordination support to peers, assisting with the onboarding of new Coordination staff, operational support and improvements. Primary back up coverage to the Administrative supervisors.
RESPONSIBILITIES:
- Liaise with SDC leadership on conflict resolutions for coordination and qualitative improvements on process
- Assist with the facilitation of team meetings and training sessions
- Running reports and correcting errors as requested
- Assisting with the orientation of new Coordination staff
- Provide team support by managing and escalating operational issues
- Liaise with other support groups to report issues and/or seek solutions (i.e. WFM, IS Help, Telecom etc)
- Attend management meetings and actively participate in development of strategies
- Respond to requests for operational updates and feedback
REQUIREMENTS:
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- Excellent communication and interpersonal skills
- Ability to effectively interact with staff and management
- Understand how to motivate, coach and encourage
- Demonstrated customer service, problem solving and organization skills
- Ability to prioritize and handle multiple tasks in a high pressure environment
- Capability to provide out-of-the box ideas and challenging the ‘norm’ with logical ideas
- Suggestions on supporting a fun, high energy environment
- Applicants have to be a current SE employee in good standing
- Minimum 1 year experience in a Service Coordination role
About us:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.
In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.