Date Posted: March 14, 2023
As a Health Services Manager (Nursing Manager), you will join our management team in providing local and regional support to our health care programs in our Staffing Solutions Services Program Delivery Centre.
This is a Full-time 1 year contract with potential to lead into a permanent position.
This is a hybrid role - working from home and going to hospitals located in the GTA and surrounding areas.
- Interface with service co-ordination and customer service to facilitate operational processes.
- Collaborate with Director, Staffing Solutions to meet benchmarks for operational efficiencies.
- Act as a resource to support quality service delivery
- Investigate, follow up and respond to client/staff incidents and complaints, risk issues and health and safety occurrences that require action before the next business day
- Inform appropriate individuals of complaints and incidents, risk issues, and health and safety occurrences that have been actioned and required follow-up
- Input client/staff complaints and incidents, risk issues and health and safety occurrences into Staffing Solutions data base and/or the Feedback/Risk Monitor
- Proactively communicate with clients, stakeholders, and staff, bringing information/issues forward to supervisors and management
- Attend external meetings when delegated by Director
- Interview and assist in the selection of health care staff to meet ongoing staff requirements.
- Facilitate training/orientation of new employees.
- Ensure appropriate scheduling/staffing/skill mix to meet service provision demands
- Ensure compliance with health & safety legislative requirements and internal procedures and programs for hospitals, Long-Term Care, clinics and other facilities.
- Collaborate with Human Resources Manager to utilize the Performance Management system to coach, support and evaluate employees.
- Compile, analyze, maintain, monitor and evaluate data to support evidence based decision making
- Co-ordinate in-services.
- Actively participate as a team member in project/program development and implementation.
- Conduct monthly client satisfaction surveys and other quality monitors.
- Work collaboratively with teams to support and guide them with team building, scheduling and resource management.
- Participate in an on call rotation.
- Participates in other projects as assigned
- A regulated health care professional designation (RN) required and registered with CNO
- 3-5 years management or supervisory experience in a health care organization.
- Experience in critical care is an asset.
- Recent hospital experience would be preferred.
- General knowledge of professional practice
- Consistently models Saint Elizabeth’s values and core leadership competencies.
- Excellent interpersonal and verbal/written communication skills.
- Ability to work independently and as part of a team.
- Sound understanding of documentation standards.
- Critical thinking and sound problem solving skills.
- Demonstrated leadership skills.
- Excellent computer skills/knowledge and familiarity with scheduling systems are preferred.
- A vehicle and valid driver’s license – ability to travel.
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.
Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at firstname.lastname@example.org at your earliest convenience.