Overnight On-Call Care Coordinator Elizz

POSITION SUMMARY:

Join our team and make a difference! As an On Call Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.

Why join our team?

·       Competitive Total Rewards
So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.

·       Flexibility & Belonging
Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.

·       Purpose & Impact
Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

·       Growth That Meets Your Ambition
Access tuition support, training and meaningful career pathways across a growing, future-focused organization..

A DAY IN THE LIFE – RESPONSIBILITIES OF THE ROLE:

• Provide after-hours on-call support during scheduled shifts using a company-provided cell phone and laptop.
• Respond to and action incoming scheduling-related calls, including:
  • Staff book-offs
  • Urgent scheduling gaps
  • Changes to active visits
•   Escalate any clinical concerns to the designated after-hours on-call nurse for visits currently in progress.
•  Ensure accurate and timely electronic documentation of:
  • All incoming calls
  • Actions taken
  • Escalations made
• Maintain professionalism and sound judgment in urgent or time-sensitive situations while working independently and as part of an extended virtual team.
• While on-call shifts are primarily passive, timely response and professional judgment are critical to ensuring safe and seamless care delivery.
• As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
• Schedule staff to ensure consistency for families and positive client and staff experiences
• Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
• Enter and maintain data in digital care records and other documentation for billing, payroll, tracking, and reporting related to client care.
• Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
• Participate in training to continually develop your knowledge, techniques and skills

REQUIREMENTS:

• Must be available to work overnights in an on call capacity (10:00 p.m. - 7:30 a.m. ET)
• Opportunities to also work regular shifts in the evenings, weekends and some daytime. (within the hours of 7:30 a.m. ET- 10:00 p.m. ET)
• Participation in 3 weeks of full-time paid training
• Availability of minimum 3 overnights per week.
• 1+ years of experience in customer service or similar role.
• Must reside in Canada (team schedule is based on ET)
• Ability to effectively balance and transition between competing scheduling demands across Ontario, BC, and Alberta.
• Adaptable and reliable self-starter who also loves working on a strong virtual team.
• Good availability specifically for overnights, plus some days, evenings, weekends and occasional stat holidays.
• Excellent verbal and written communication skills, over the phone and in writing.
• Ability to prioritize and multi-task with competing priorities.
• Basic computer skills in MS Teams, Word, Excel, Outlook; overall fluency with digital tools for scheduling and team messaging an asset
• Reliable home internet access and a quiet workspace with an appropriately private space

• Paid a flat daily on-call rate as well as compensation at the regular base rate for any time actively worked while on call.

   

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.


Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details

We use AI to take notes during our interview.  All applications and interviews are reviewed by our Talent Acquisition team. This role is a new additional position. The hiring pay range is $20.50 per an hour, based on experience. In addition, you’ll have the opportunity to earn an attractive on-call premium. We’d love to connect with you to share more about this exciting opportunity.