Team Lead

JOB SUMMARY:  

We are seeking a dedicated healthcare professional to support the delivery of high-quality client care within our Home and Community Care programs across Edmonton Alberta. In this hybrid role, the Team Lead will conduct routine community visits, participate in care coordination activities, and collaborate closely with interdisciplinary teams to ensure services align with the standards and legislative requirements set by CLPNA/CRNA.

Elizz by SE Health is a trusted leader in Canadian healthcare with over 115 years of excellence and innovation. We are dedicated to delivering personalized, high-quality care to clients in the community. If you are a compassionate healthcare professional seeking to make a meaningful difference, we invite you to join the Elizz team. Here, you’ll collaborate with a passionate, purpose-driven team committed to improving your lives and advancing community health. .

Key Responsibilities:

A. Quality Service Delivery

• Support the Care Manager overseeing frontline staff and client care services.
• Conduct client assessments, supervisory visits, and update care plans as needed.
• Communicate with clients, caregivers, and families to address care needs and feedback.
• Investigate and address care concerns and staff practice issues in a timely manner.
• Provide information on community resources.

B. People and Team Development

• Support orientation, training, and performance management of frontline staff.
• Collaborate with care coordinators and leadership, offering backup support as needed.

• Participate in coaching conversations and practice reviews with staff

   

C. Documentation & Reporting

• Maintain accurate electronic records of care and communications.
• Stay current on organizational policies and recommend updates when appropriate.
• Assist with accident investigations and complete the required documentation.
• Enter incidents, compliments, and complaints into the RL6 reporting system.

D. Additional Responsibilities

• Perform other related duties as assigned by the leadership.

Qualifications:

• Must be willing to travel to Hamilton/London area once a month
• Current member of the CLPNA/CRNA (LPN/RN accreditation)
• Supervisory experience in healthcare settings.
• Current CPR certification and full immunization record.
• Clear and recent (within 12 months) vulnerable sector check.
• Excellent verbal and written communication skills.
• Proficiency with digital tools (computers, mobile apps).
• Strong organizational, problem-solving, and leadership skills.
• Self-motivated with the ability to work independently and as part of a team.
• Physically and mentally capable of fulfilling job duties.
• Valid Class 5 driver’s license and reliable vehicle required.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.