POSITION SUMMARY:
Reporting to the Director, Admin Services we require an enthusiastic, results-oriented Administrative Manager for our Service Delivery Centre (SDC) based in Kingston. This position works collaboratively and proactively as a member of the Management Team to achieve operational objective in an effective and efficient manner.
Why Join Our Team?
- Competitive Total Rewards. So much more than a paycheque! Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks.
- Growth That Meets Your Ambition. Build your skills with education bursaries, tuition support, ongoing training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. With diverse roles and locations across Canada, you’ll have opportunities to explore new career paths or move into support and leadership positions.
- Innovative. At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
- Purpose & Impact. Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
- Manage your life. At SE, you’ll be supported with the time you need to meet the needs of your clients and meet your own needs, develop yourself and your career, and be part of a team.
RESPONSIBILITIES:
- Supervises administrative support staff to ensure operational performance and service targets are met.
- Fosters a continuous quality philosophy by ensuring that efficient and effective administrative systems support excellence in service delivery.
- Hires new staff to meet resource needs for administrative support services and coordinates their orientation and training.
- Educates, coaches and develops staff for overall success of the Team and SDC.
- Builds strong, cohesive high performing teams.
- Oversees the billing and revenue collection processes at the Service Delivery Centre.
- Oversees the technical requirements of the SDC admin and Leadership staff.
- Effectively manages employee performance and identifies and implements opportunities for professional development.
- Schedules administrative staff and proactively/appropriately anticipates coverage requirements and forecasting needs.
- Monitors and evaluates resource utilization in accordance with the operating plan, SDC
- Proactively identifies and raises issues and concerns and takes steps to resolve issues in a timely manner
- Generation of data reports for the Regional Director, Leadership Team and Service Coordination to support information – driven decision making.
REQUIREMENTS:
- Degree/Diploma in Business Administration or in a related discipline is preferred
- 5 Years recent management experience within a fast paced, rapidly changing business environment that delivers services on days, evenings and on weekends
- Knowledgeable of operational activities within a business unit, including billings, collections and scheduling
- Availability to work days, evenings and weekends
- Strong written, oral, presentation communication skills
- Ability to organize, prioritize and achieve outcomes with and through others
- Track record of leading by example, promoting positive employee relations and employee engagement
- Exceptional customer service skills are required to effectively interact with staff, management and external customers
- Strong customer service orientation
- Intermediate computer skills in MS Office, Excel and Procura
- Financial management and budgeting skills
- Familiarity with workload statistics
- Medical Records background is preferred
- Other duties as assigned
About SE Health
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.
COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).
Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.
We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The pay range is $50,000.00–$63,000.00 annually, based on experience.