Business Transformation Lead - Finance

Job Summary:

SE Health is dedicated to continuous improvement, innovation, and growth. The Business Transformation Lead – Finance, plays a critical role in mapping and driving operational transformation initiatives within Digital Health technology, paying specific attention to finance processes. This position involves leading cross-functional teams to transform clinical, administrative, and operational processes to align with the evolving digital landscape, enhancing service delivery, and creating a more patient-centric care model.

Job Responsibilities:

The Business Transformation Lead will be pivotal in strategically guiding the organization through significant change and growth as part of a large, organizational transformation. Your expertise in road mapping, people-centered design, systems thinking, cross-team collaboration, risk management, finance operations optimization, and change management will be instrumental in shaping the transformation journey. You will work closely with cross-functional teams and senior leadership to identify opportunities, develop strategies, and ensure the successful execution of transformation initiatives across processes, data, and technology.

Process Optimization

• Lead and support the analysis and redesign of workflows across financial, administrative, clinical, and operational domains—particularly within the Reimagining Care at Home initiative.
• Identify inefficiencies and areas for improvement in care delivery and support processes, ensuring both patient impact and internal productivity are addressed.
• Partner with finance and back office teams to align process improvements with business performance goals and digital capabilities.
• Integrate best practices into care and support workflows across service delivery centers.

Change Management

• Drive change management efforts within transformation projects, ensuring that organizational stakeholders—especially frontline staff—are engaged, informed, and adequately supported throughout the transition.
• Develop and implement communication strategies that explain the ‘why’ behind changes and foster a positive attitude toward new ways of working, focusing on patient care, staff experience, and operational outcomes.
• Lead training initiatives to build competency in new processes and technologies, particularly in home care models.

Performance Metrics & Continuous Improvement

• Co-develop and track key performance indicators (KPIs) that measure the success of care delivery optimization, patient satisfaction, and the effectiveness of change management initiatives.
• Regularly review data to assess the impact of changes and continuously drive improvements.
• Use performance metrics to refine workflows and processes to ensure alignment with both short-term and long-term strategic goals.

Stakeholder Collaboration

• Work closely with diverse stakeholders across the organization, including finance, administrative, IT, clinical, and operations teams, to ensure alignment between transformation efforts and organizational objectives.
• Support interdisciplinary collaboration to ensure that home care solutions are well-integrated with other care models, enhancing coordination and communication across teams.
• Engage with external stakeholders and vendors to align on technology solutions and best practices that support care transformation.
• Partner with clinical, administrative, finance, IT, and operational leaders to align transformation efforts across the organization.
• Facilitate collaboration between frontline care teams and back office functions to ensure seamless integration across digital tools and service workflows.
• Engage external vendors, consultants, and technology partners to drive alignment and innovation

Innovation & Technology Integration

• Lead the identification and implementation of new technologies, digital health solutions, and methodologies to enhance service delivery, patient engagement, and care coordination, particularly within the home care setting.
• Partner with IT teams and external vendors to ensure seamless integration of digital tools into workflows that support home-based care delivery.
• Continuously evaluate emerging technologies and methodologies to ensure the organization remains at the forefront of healthcare innovation.

Qualifications:

Strategic Thinking & Execution

• Proven ability to develop and deliver strategic transformation initiatives across finance, administrative, and business support areas.
• Comfortable navigating ambiguity and leading in a fast-paced, evolving healthcare and digital environment.

Project and Change Management

• Experience managing large-scale transformation projects from strategy through implementation.
• Expertise in organizational change management and team-level adoption.
• Project management certification (e.g., PMP, Agile) preferred.

Stakeholder Engagement and Facilitation

• Strong experience engaging diverse stakeholders including executive leaders, frontline staff, finance, and external partners.
• Skilled in facilitation, relationship building, and cross-departmental alignment.

Process Redesign and Optimization

• Demonstrated ability to analyze, redesign, and optimize clinical, administrative, and financial/back office workflows.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies is an asset.

Data-Driven Decision Making

• Proficient in using qualitative and quantitative data to guide decisions and measure outcomes.
• Ability to define, interpret, and act on KPIs tied to care delivery, financial performance, and operational excellence.

Finance Technology and Operations

• Demonstrated knowledge of finance operations and systems with an understanding of how these processes and technologies intersect with business operations. Ideally you have experience with finance in a healthcare setting and understand how clinical operations and finance interact.  
• Knowledge of digital health technologies, EHR systems, and back office platforms (e.g., scheduling, billing, ERP systems).
• Experience integrating digital solutions to enhance care delivery and internal operations.

Communication and Training Development

• Excellent communication skills across written, visual, and verbal formats.
• Experience developing and delivering training content that builds capability and confidence in new processes and systems.
• Collaborative Leadership Strong track record of leading cross-functional teams and initiatives with a collaborative, inclusive approach.
• Ability to mentor, coach, and support the development of others through transformational change.

Problem-Solving and Critical Thinking

• Analytical thinker with the ability to understand complex systems and recommend innovative, practical solutions.
• Skilled at navigating competing priorities and driving toward resolution.

Education & Experience Requirements

Education:

• University Degree required, preferably in Health Administration, Business, Public Health, Digital Health, Business Administration, Finance, Computer Science, Information Technology or relevant work experience  
• A Master’s Degree in a relevant discipline (e.g., MBA, MHA, MPH, or equivalent) is considered an asset but not required.
• Additional training or certification in Project Management, Process Improvement (Lean, Six Sigma, Agile), or Change Management is beneficial.

Years of Experience:

• Minimum of 4–6 years of experience in leading transformation initiatives within healthcare, digital health, or related sectors with a focus on finance operations.
• Experience should include a mix of, administrative, finance and back office, and technology-driven transformation work.
• Demonstrated experience working in cross-functional environments with multiple stakeholder groups and accountability structures.

Why Join SE Health?

• Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support and exclusive staff perks.
• Flexibility & Support – Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
• Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

About SE Health

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.