Cloud and Systems Administrator

Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

Job Responsibilities:

A. Technical Support:

• Advanced Technical Expertise: Demonstrate exceptional creative, analytical, and problem-solving skills in designing, deploying, and managing complex cloud and virtualization solutions within Microsoft Azure and VMware environments. Proficiency in architecting scalable infrastructure, optimizing performance, and troubleshooting intricate technical issues is essential. Familiarity with Azure services (e.g., Azure Virtual Machines, Azure Networking, Azure Active Directory) and VMware technologies (e.g., vSphere, vRealize, NSX) is desired.
• Proactive Monitoring and Incident Response: Monitor customer environments using industry-standard tools (e.g., Azure Monitor, VMware vRealize Operations) to ensure optimal performance, security, and availability. Swiftly respond to alerts, diagnose root causes, and implement corrective actions to minimize downtime and mitigate risks in mission-critical systems.
• Thorough Documentation and Ticket Management: Maintain meticulous and timely updates to support tickets, ensuring accurate documentation of issue resolution, system changes, and customer interactions. Utilize IT service management tools (e.g., Jira) to provide clear, detailed, professional updates that enhance transparency and accountability.
• Effective Communication: Exhibit strong verbal and written communication skills to engage with diverse stakeholders, including customers, cross-functional team members, senior management, and third-party vendors. Ability to translate technical concepts into clear, concise, and actionable insights for non-technical audiences while fostering collaborative relationships.
• Collaborative and Independent Work Ethic: Excel in both independent and team-oriented settings, contributing to a culture of collaboration and innovation. Take the initiative to solve problems autonomously while actively participating in cross-functional teams to achieve shared goals. 
• Task Ownership and Accountability: Consistently drive tasks to completion with a focus on quality and timeliness. Ensure deliverables meet or exceed expectations, proactively addressing obstacles and maintaining clear communication with stakeholders throughout the process.

B. Operations

• System Administration Expertise: Manage and optimize VMware virtualization platforms (e.g., vSphere, vRealize, NSX), Windows Server (e.g., Active Directory, Group Policy), and Linux operating systems (e.g., Ubuntu, CentOS). Perform system monitoring, patch management, and performance tuning to ensure high availability and security. Leverage ITIL practices documenting and tracking system changes, ensuring alignment with organizational standards.
• IT Automation and Orchestration Development: Contribute to the design and implementation of IT automation and orchestration solutions to streamline repetitive tasks and enhance operational efficiency. Utilize tools such as Azure Automation, PowerShell, Ansible, or VMware vRealize Orchestrator to automate provisioning, monitoring, and incident response processes, aligning with ITIL service asset and configuration management practices.
• Primary Azure Windows Desktop Administration: Serve as the lead administrator for Azure Virtual Desktop (AVD) environments, managing deployment, configuration, and user access. Ensure seamless performance, security, and compliance for virtual desktop infrastructure, integrating ITIL incident and problem management to address user-reported issues efficiently. Collaborate with stakeholders to optimize user experience and implement scalability improvements.

C. Image Management

• Windows Image Creation and Management: Design, build, and maintain standardized Windows images for kiosk (e.g., single-purpose, locked-down devices) and non-kiosk (e.g., general-purpose workstations) environments using Microsoft Intune, Configuration Manager (SCCM), and other tools like MDT (Microsoft Deployment Toolkit) or Azure Image Builder.
  o    Configure kiosk images with restricted settings, such as Assigned Access, Shell Launcher, or Embedded Mode, to ensure secure and purpose-specific functionality.
  o    Develop non-kiosk images with flexible configurations to support diverse user needs, including productivity applications, security policies, and user customization.
• Image Deployment and Maintenance: Deploy Windows images across enterprise environments using Intune’s Autopilot, SCCM, or other deployment tools, ensuring seamless provisioning for both on-premises and remote devices.
  o    Manage image updates, including patching, driver integration, and application packaging, to maintain security and performance.
  o    Utilize Intune policies to enforce compliance settings, such as BitLocker encryption, Windows Defender configurations, and conditional access for kiosk and non-kiosk devices.
  o    Monitor deployment success rates and troubleshoot issues using Intune analytics, SCCM reports, or Windows Event Logs.
• Automation and Optimization: Develop and implement automation scripts (e.g., PowerShell, Azure Automation) to streamline image creation, testing, and deployment processes. Leverage tools like Intune’s PowerShell SDK or Graph API to automate policy application and configuration management, aligning with ITIL service asset and configuration management (SACM) practices.

Qualifications:

Experience: 

• 5+ years in infrastructure management/design, focusing on customer service and technical support.
• 5+ years with cloud technologies (IaaS, PaaS, DRaaS, Microsoft 365, Intune).
• 5+ years administering Windows and Linux systems (e.g., RHEL, Ubuntu, MS Windows Server, MS SQL Server, Active Directory, Azure AD, etc.).

Technical Skills: 

• Proficient in scripting/automation (Bash, PowerShell, Ansible, Puppet, Docker, Lambda, Python, System Center).
• Strong knowledge of cloud networking (VPCs, Internet Gateways, ELBs, Routing, Peering, NSGs).
• Familiarity with ticketing and monitoring systems.
• Experience with backup and recovery solutions (cloud and on-premises).
• Knowledge of network observability tools (e.g., DataDog).

Availability: Must be available for after-hours work (evenings/weekends) and on-call rotation.

Certifications/Training: One or more certifications or equivalent experience in Microsoft 365, Azure, RHEL, ITIL, Security+, Network+, MCSE, MCITP, or similar.

Why Join SE Health?

• Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support and exclusive staff perks.
• Flexibility & Support – Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
• Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

About SE Health

At SE, we love what we do.  Every day, we bring hope and happiness to clients, homes, and communities across Canada.  We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.