Change Manager

Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our Acorn journey.

Job Summary

The Change Manager supports the delivery of change across priority transformation initiatives at SE Health. This role works closely with program teams, leaders, and business stakeholders to translate project activity into clear impacts, actions, and supports for affected teams. It is responsible for helping people prepare for, implement, and stabilize change through a combination of planning, stakeholder engagement, readiness support, communications and learning coordination, and feedback-driven adjustment.

The role is suited to someone who is organized, thoughtful, and able to work effectively in a fast-moving environment where plans evolve and close coordination with delivery teams is essential. Success in the role requires strong execution discipline, sound judgment, and the ability to translate evolving program direction into practical steps for stakeholders.

Key Responsibilities

Change Planning and Delivery

• Develop and manage change plans aligned to assigned initiatives, workstreams, or implementation priorities
• Translate evolving program direction into clear, actionable plans for stakeholders and impacted teams
• Work with program leads, subject matter experts, and business stakeholders to understand impacts, dependencies, and implementation requirements
• Support change activity across planning, implementation, and early stabilization phases
• Keep change plans aligned to actual delivery timelines, decisions, and operational realities

Readiness, Impact, and Stakeholder Support

• Conduct stakeholder, impact, and readiness assessments for affected teams, roles, and functions
• Help identify where additional engagement, support, clarification, or reinforcement may be required
• Track readiness indicators, implementation issues, and stakeholder feedback
• Surface issues that may affect implementation early, including gaps in alignment, clarity, or readiness
• Support mitigation planning and follow-through with delivery and business teams

Communications, Learning, and Engagement Coordination

• Support the design and coordination of communications, engagement, and learning activities based on the needs of impacted audiences
• Work with leaders and partners to tailor messages and supports for different stakeholder groups
• Help make change activity understandable, relevant, and well sequenced for those impacted
• Gather, synthesize, and apply feedback to improve implementation approach over time

Delivery Coordination and Continuous Improvement

• Work closely with delivery teams and business stakeholders to keep change activity connected to actual implementation needs
• Maintain discipline across milestones, deliverables, actions, and follow-through
• Use common methods, tools, and templates in a practical and consistent way
• Share lessons learned and identify opportunities to improve how change is supported across initiatives
• Contribute to a collaborative, accountable, and solutions-oriented team environment

Qualifications & Experience

Required

• 5+ years of experience supporting change, transformation, implementation, or operational improvement initiatives
• Experience supporting change within digital, process, operational, or implementation-heavy initiatives, and working with multiple stakeholder groups to support readiness and adoption
• Strong planning, coordination, facilitation, and communication skills
• Ability to work in a structured way while adapting to shifting priorities and evolving direction
• Strong interpersonal skills and ability to build credibility with leaders, teams, and delivery partners
• Experience managing multiple deliverables or workstreams in a dynamic environment

Preferred

• Experience in healthcare, social services, or other complex service environments
• Experience supporting digital, process, or operational transformation initiatives
• Experience in change management, organizational development, communications, learning, or implementation disciplines
• Formal training, education, or certification in change management or a related field

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details: We use AI to take notes during our interview.  All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total target compensation for this position is $87,000 - $108,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.