ABOUT US – THE DECISION SUPPORT TEAM
“Improving the future of healthcare, one decision at a time.”
At SE Health, this isn’t just a tagline for Decision Support – it’s our commitment. Within the Digital Transformation team, our group brings this to life every day through the power of data. We believe that better healthcare starts with better decisions, and better decisions start with clarity, insight, and confidence.
Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.
ABOUT YOU – POSITION SUMMARY
As the Decision Support Lead, you will play a pivotal role in shaping SE Health’s data ecosystem – transforming raw data into clear insights, shaping consistent usage, and enabling meaningful action. You will partner with teams across the organization to uncover opportunities, tell compelling data stories, and guide the building of tools that drive performance and confidence in decision-making.
This role is ideal for a strategic thinker and skilled communicator who thrives at the intersection of analytics, systems, and people. Reporting to the Senior Manager, Decision Support, you are excited by the opportunity to:
lead the development of dashboards and reports;
strengthen data governance and architecture;
support the enterprise-wide migration to modern reporting platforms;
grow the organization’s data capabilities; and,
increase data literacy by connecting sound data foundations with practical insights.
WHAT YOU’LL DO:
Lead data analytics and reporting solutions | Develop and sustain digital reporting tools such as dashboards and reports that enable teams to make informed, data-informed decisions.
Partner with parties of interest to define and prioritize reporting needs, ensuring solutions are organized, intuitive, and actionable.
Manage multiple projects and guide technical teams in developing reports that align with business and clinical priorities.
Champion design standards that elevate user experience (UX) and foster adoption.
Strengthen data foundations and governance | Ensure SE Health’s data environment is reliable, standardized, and strategically aligned.
Collaborate with Digital Team colleagues and organizational business partners to influence the enterprise data architecture supporting analytics and reporting.
Lead the development and maintenance of standardized data definitions, business rules, and key metrics.
Support data governance initiatives that promote quality, compliance, and consistency across systems.
Guide report migration and modernization | Play a leading role in SE Health’s transition from legacy reporting tools to modern platforms such as Power BI.
Oversee report consolidation and migration, ensuring continuity, accuracy, and improved user experience.
Partner with users to reimagine reports as interactive, insight-driven dashboards that enhance decision-making.
Support change management and training efforts to ensure strong adoption and sustained value.
Analyze, interpret, and communicate insights | Conduct in-depth data analysis and communicate findings that drive performance improvement and strategic decisions.
Translate complex data into clear visuals, insights, and recommendations.
Act as a trusted advisor on data-informed decision-making across business, operational, and clinical areas.
Identify patterns, data quality issues, and opportunities for performance improvement.
Champion data literacy and culture | Grow organizational confidence and capability in using data.
Provide coaching, training, and mentorship on data interpretation and storytelling.
Promote best practices in analytics and support a culture where data informs strategy and innovation.
Be a trusted advisor for colleagues seeking to better understand, communicate, and act on data.
WHAT YOU BRING:
Qualifications
Post-secondary education in business, data analytics, mathematics, computer science, engineering, social sciences, or equivalent experience
10+ years of experience in data analysis, stakeholder engagement, and digital solution development and implementation
Demonstrated leadership within a Decision Support or Business Intelligence function, with a focus on strategy development and performance measurement
Proven experience in data architecture design, enterprise reporting environments, or data integration projects
Understanding of data governance practices, including standardized definitions, metadata management, and data quality management
Proficiency in SQL and experience validating and auditing data for accuracy
Exceptional interpersonal, communication, and presentation skills
Ability to manage multiple projects of varying scope and priority in a fast-paced, evolving environment
Skillful application of adult learning principles when training or coaching others
Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word, Visio, Teams, Outlook)
Comfortable leading and collaborating in a hybrid or work-from-home environment
Assets
Familiarity with MicroStrategy and experience migrating to Power BI or other modern BI platforms
Graduate-level education in a related field
Project Management (PMP) and/or Change Management certification or experience
Experience within healthcare or other highly regulated sectors
Why Join SE Health?
- Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, supportive housing and exclusive staff perks.
- Flexibility & Support – We offer a unique hybrid model with work-from-home options, flexible scheduling and an inclusive culture to help you thrive
- Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
- Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.
ABOUT US:
At SE Health, our people are everything—and our Home Office is an important part of that culture. When you choose to join SE Health, you become part of a caring, purpose-driven team that’s making a real difference across the country. Our Home Office is where innovation meets impact—supporting our direct care teams, driving strategic growth, and helping to shape the future of health care. As a member of our amazing Home Office team, you’ll collaborate with passionate colleagues, bring bold ideas to life, and contribute to meaningful work that supports thousands of care interactions each day. We believe in growing together, investing in our people, and creating an inclusive workplace where you can be yourself. Learn why you come first at SE Health.
In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.