Disability Case Manager

POSITION SUMMARY:

The Disability Case Manager works within our Legal, Privacy and Compliance department to manage worker compensation claims and support the occupational health and safety management system including incident prevention and promoting safety awareness.

• Reports to the Manager, Occupational Health & Safety

• Manages workplace compensation claims and supports the health and safety program

• Permanent, full-time position

• Based in Ontario

• Hybrid role, virtual with occasional travel  

Key Responsibilities:

• Worker’s Compensation Claims

  • Manage workplace compensation claims, including end-to-end case management (where applicable).

  • Assist managers and employees in navigating the occupational injury/illness program.

  • Support the development, implementation, and monitoring of return-to-work (RTW) plans.

  • Identify essential job demands and align suitable work with employees’ functional abilities.

  • Collaborate with internal stakeholders and external partners (e.g. treatment providers, case managers, outsource management partners) to support timely and sustainable RTW.

  • Follow up on non-compliance delays or barriers impacting recovery and RTW outcomes.

• Health and Safety

  • Support the occupational health and safety management system.

  • Support stakeholders with occupational illness/injury investigations and risk prevention/mitigation.

  • Assist in coordination of adherence to site-specific hazard assessments, inspections, drills, investigations and audits.

  • Prepare, analyze, and maintain reports and metrics to identify trends, risks, and opportunities to support the development, implementation, and evaluation of health, safety and wellness initiatives.

  • Support the development and implementation of continuous health and safety improvement and preventative strategies such as education and awareness communication in partnership with local management.

  • Act as a resource person to organization wide Joint Health and Safety Committees (JHSCs).

• General

  • Maintaining accurate records and the employee’s health file.

  • All other reasonable duties as assigned.

Qualifications:

• Post-secondary education (college or university) with preference given to those with one or more of the following designations/certificates:

  • Certified Return to Work Coordinator (CRTWC), Certified Disability Management Professional (CDMP), Canadian Registered Safety Technician (CRST), Occupational Health & Safety certificate

• Minimum 5 years’ experience with a focus on worker’s compensation claims.

SKILLS REQUIRED:

• Strong working knowledge of relevant legislation, e.g., provincial/territorial and federal Human Rights Codes, Occupational Health and Safety Acts, relevant Canadian Safety Standards and Workers Compensation Acts.

• Demonstrated expertise in management of workers compensation claims in Ontario.

• Good understanding of claims management processes across various provinces and/or ability to learn.

• Strong ability to perform functions of the position with minimal supervision.

• Strong multi-tasking, organization, time management and problem-solving skills.

• Strong analytical skills, critical thinking and attention to detail.

• Excellent interpersonal skills are important in dealing with employees and management at all levels.

• Excellent written and verbal communication skills.

• Ability to maintain professionalism and to handle sensitive issues while protecting confidentiality of medical information.

• Ability to work with MS Office applications such as Word, Excel, PowerPoint, Outlook and Teams.

• Ability to gain proficiency in the use of internal digital technology platforms.

• A vehicle and valid driver’s license and the ability to travel occasionally within Ontario.

Why Join SE Health? 

•   Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support, supportive housing and exclusive staff perks.
•   Flexibility & Support – We offer a unique hybrid model with work-from-home options, flexible scheduling and an inclusive culture to help you thrive
•   Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.

• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

   

ABOUT US:  

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.


Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details:

We use AI to take notes during our interview.  All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The pay range is $63,000 – $78,000 annually, based on experience.