Senior Business Analyst

Job Summary
Reporting to the Manager, Business Transformation, the Senior Business Analyst will play a key role in supporting SE to achieve overall performance targets and transition to new or improved operational solutions. Working in tandem with Operations, Information Services / Technology and other supporting teams, the Senior BA is responsible for identifying, planning and implementing technology- and process-based solutions in operations.

Job Responsibilities:

Requirements Gathering and Stakeholder Engagement

• Collaborate with operational and technical stakeholders to understand business needs, objectives and use cases.
• Participate in and facilitate interviews, focus groups, and workflow observations to identify pain points and elicit requirements.
• Document functional and non-functional requirements for system solutions, ensuring sufficient requirements management and tracking.
• Maintain business relationships with stakeholders to ensure successful implementations that enable system-wide improvements and sustainability.

Data Analysis and Reporting

• Lead ongoing evaluations of operational processes through the analysis and interpretation of complex data and performance metrics, with the aim of recommending and implementing optimization strategies.
• Build dashboards and reports using tools like Power BI, Excel, and others.

Process Improvement and Workflow Optimization

• Map current- and future-state workflows using tools like Visio and others.
• Identify bottlenecks and inefficiencies in operational processes.
• Participate in process and quality improvement activities such as FMEA, Value Stream Mapping, and Root Cause Analysis to improve care delivery and reduce waste.

Project Leadership

• Lead the planning, implementation, and execution of strategic operations improvement initiatives 
• Coordinate with cross-functional teams including administrators, clinicians, technical teams, finance and human resources.
• Perform project management activities including developing and managing project schedules, managing project communications, and implementing risk mitigation strategies
• Define key performance indicators to measure the success of initiatives and track data to demonstrate outcomes.
• Support sustainability planning and ensure a smooth handover to Operations at project closure.

Solution Identification and Validation

• Stay up to date on the latest advancements to automate and modernize systems and processes.
• Participate in the selection of new / revised software applications, ensuring solutions meet business needs and requirements.
• Perform quality assurance, including defining the test approach, developing test cases, and executing testing.
• Support user acceptance testing (UAT) with end-users.
• Document issues and ensure resolution prior to go-live.
    
   

Training and Change Management

• Lead and participate in change management planning and execution of identified tactics to support solution implementation.
• Create training materials and other collateral (e.g., job aids, etc.).
• Coordinate and facilitate the delivery of training sessions across sites, including evaluation of training effectiveness to identify opportunities and lessons learned.

Qualifications:

• Degree in Business / Information Systems / Health Sciences or related field with supplemental business education is preferred (equivalent education and experience will be considered)
• Minimum 3 to 5 years’ business analysis experience
• Excellent problem solving and analytical skills
• Strong verbal and written communication skills, including cross-functional communication (experience with group facilitation is preferred)
• Experience delivering training (in-person and virtual)
• Certified Business Analysis Profession (CBAP) certification preferred
• Project Management Profession (PMP) certification preferred
• Intermediate to advanced skills in MS Office applications 
• Experience with MicroStrategy, Power BI or other business intelligence tools
• Strong teamwork orientation and ability to effectively interact with cross-functional teams

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details: We use AI to take notes during our interview.  All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $63,000–$78,000 annually, based on experience.