As a master’s student at SE Health, you’ll gain hands-on experience contributing to real-world projects that improve lives, strengthen communities, and shape the future of health care and social innovation.
Project Summary
The Research Student – PREM (Patient Reported Experience Measure) will support the ongoing implementation and adaptation of the CESI-HCC (Client Experience Survey for Integrated Home and Community Care) — a patient-reported experience measure developed by the SE Research Centre and implemented in the OHaH business line since Q1 2024.
This placement will focus on strengthening organizational capacity for data-informed decision making related to client experience, while supporting the adaptation of CESI-HCC for transitional care populations (e.g., clients transitioning from hospital to home).
The role combines research, evaluation, stakeholder engagement, and knowledge mobilization within a real-world health system context.
Responsibilities
The student will work closely with the SE Research Centre and cross-functional leaders to:
Implementation & Learning Community Support
- Support the CESI-HCC Learning Community, engaging cross-functional leaders to build organizational capacity for client experience measurement
- Assist with the transition from external vendor management to in-house survey administration
- Evaluate and enhance educational and knowledge mobilization resources
- Support streamlining of sampling, data collection, and data management processes
- Contribute to generating actionable insights from CESI-HCC data for internal and external stakeholders
Tool Adaptation & Innovation
- Support adaptation of CESI-HCC for transitional care populations, including clients moving from hospital to home
- Contribute to development of a new transition experience index
- Assist in planning and preparation for a 2-day collaborative design meeting involving clients, caregivers, providers, and system partners
- Support planning for the digitization of the CESI-HCC tool
- Conduct research on best practices and standards in patient-reported experience measurement (PREMs) and health system evaluation
What You’ll Gain
Qualifications
- Currently enrolled in a graduate program in Health Sciences, Public Health, Health Promotion, Gerontology, Health Services Research, Health Administration, Health Informatics, or related field
- Strong interest in patient experience, evaluation, and data-informed decision making
- Coursework or experience in data analysis and interpretation (quantitative and/or qualitative)
- Strong organizational and communication skills
- Ability to synthesize research findings into practical recommendations
- Interest in health system transformation and community-based care
About SE Health
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.
COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).
Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.